We usually process orders with in 1 to 2 business days of receiving the order.
We offer free shipping on all U.S. orders. Need it super fast? You can choose Express or 2-Day Air for an extra fee at checkout.
We currently do not offer international shipping. However, if you must have it email us at info@onetrubrand.com and we can probably make it happen.
Return Time Frame
You have 30 days from the date you received your purchase to decide if it's right for you.
Condition
Items must be new and unused, and returned with all original tags and packaging.
How to Make a Return or Exchange:
Contact us at support@onetrubrand.com to get started. We'll help you out whether you need a different size, a new color, or a completely different item.
Mulligans (Exchanges)
Didn't get it right the first time? No problem! We'll give you a second shot to find the perfect hat. Return the one you have along with your order number and let us know the one you want.
Refunds
If you prefer a refund, we'll process it to your original payment method within 7 business days of receiving your return.
International Returns
Please note, all international sales are final. We do not accept returns or exchanges on these orders.
Special Notes:
Non-Returnable Items
Used hats.
Sale Items
These can only be exchanged or returned for an eGift Card; they're not eligible for refunds.
Shipping Costs
Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions or need assistance, please don’t hesitate to reach out at strokes.info@OneTruBrand.com. We’re here to help make sure you have the best experience possible!
